If you are looking for a reliable guide to Lucky Green Casino, this article covers everything from registration to your first withdrawal. Whether you are a beginner or an experienced player, understanding the steps and calculations involved will help you make the most of your experience. Below, we break down the process into actionable sections, from prerequisites to payout tips.
What You Need First
- A valid email address and a phone number for account verification.
- A government-issued ID (passport, driver’s license) to complete KYC checks.
- A supported payment method, such as Visa, Mastercard, Skrill, Neteller, or cryptocurrency.
- A stable internet connection and a modern browser or device (the platform is a mobile-optimized website/progressive web app).
- Basic understanding of bonus terms, wagering requirements, and game contributions.
Creating Your Account
- Navigate to the official website using a secure connection (look for HTTPS in the address bar).
- Click the “Sign Up” or “Register” button, usually located at the top right corner.
- Fill in the registration form with your personal details: full name, date of birth, email, and phone number. Ensure the information matches your ID exactly.
- Create a strong password (at least 8 characters with uppercase, lowercase, and a number).
- Select your preferred currency and, if offered, enter any bonus code you wish to claim.
- Accept the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account. Some casinos may also require SMS verification.
- Log in and proceed to the cashier to make your first deposit and claim the welcome bonus.
Wagering Calculation
To make informed decisions, you must understand how wagering requirements affect your bonus. Casinos typically impose a playthrough multiplier before you can withdraw bonus-related winnings. Let’s walk through a realistic example.
Example Scenario: You deposit €100 and receive a 100% match bonus of €100, giving you a total balance of €200. The bonus terms state a wagering requirement of 35x (deposit + bonus).
Formula:
Wagering Requirement = (Deposit Amount + Bonus Amount) × Wagering Multiplier
Calculation:
Wagering Requirement = (€100 + €100) × 35 = €200 × 35 = €7,000
You must place bets totaling €7,000 (at the required odds or game contribution) before any winnings from the bonus become withdrawable. Note that different games contribute differently: slots usually count 100%, while table games may count only 10–20% or be excluded entirely.
Practical Tip: Use the bonus calculator available on the casino site to verify your required playthrough. Always read the full terms to avoid surprises.
Licence & Player Protection
This casino operates under a Curacao eGaming license. While Curacao-licensed casinos are legitimate and regulated, they do not offer the same level of player protection as MGA (Malta) or UKGC licenses. One important implication for EU and Nordic players: winnings from Curacao-licensed casinos may be subject to local income tax. It is your responsibility to declare and pay any applicable taxes. Always check your country’s gambling laws before playing.
To protect your account, enable two-factor authentication (2FA) if available. Use a unique password and never share your login details. The site uses SSL encryption to secure your data during transmission.
Payment Methods
The casino supports a variety of payment options for deposits and withdrawals. Below is an overview of the most common methods.
- Visa/Mastercard: Instant deposits, withdrawal time 3–5 business days. Widely accepted but may be blocked by some banks.
- Skrill/Neteller: Instant deposits, withdrawals processed within 24 hours. Often the fastest e-wallet option.
- Bitcoin & Cryptocurrencies: Instant deposits, withdrawals within 1–2 hours. Low fees and high anonymity.
- Bank Transfer: Deposit processing 1–3 days, withdrawals 3–7 business days. Suitable for large amounts but slowest method.
Insider Advice
Choosing the right payment method can save you time and fees. The table below compares deposit and withdrawal speeds for popular methods.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours |
| Credit/Debit Cards | Instant | 3–5 business days |
| Cryptocurrencies | Instant | 1–2 hours |
| Bank Transfer | 1–3 business days | 3–7 business days |
Troubleshooting
Even with a smooth platform, issues can arise. Here are common problems and their solutions.
- Login issues: Ensure Caps Lock is off and your password is correct. If you forgot your password, use the “Forgot Password” link to reset it. Clear your browser cache or try a different browser.
- Verification delays: If your KYC documents are not approved within 48 hours, contact support. Common reasons: blurry photos, mismatched details, or incomplete documents. Re‑upload clear, legible copies.
- Withdrawal pending: Most withdrawals are processed within 24–72 hours. If it takes longer, check if you have met all wagering requirements and submitted the required documents. Contact support if the status remains pending after 72 hours.
- Game not loading: Update your browser to the latest version, disable ad blockers, or switch to a different browser. The site may also require JavaScript to be enabled.
- Bonus not credited: Verify that you entered the correct bonus code during deposit. Some bonuses require a minimum deposit amount. If the issue persists, contact live chat with your deposit details.
Quick Answers
How do I reset my password?
Click on the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to your inbox.
What documents are needed for verification?
Typically, you need a copy of your government-issued ID (passport or driver’s license), a proof of address (utility bill or bank statement dated within 3 months), and sometimes a proof of payment method (photo of card or e-wallet screenshot).
Can I change my currency after registration?
No, the currency is set during registration and cannot be changed later. Ensure you select the correct one initially.
Why is my withdrawal taking so long?
Withdrawals are subject to internal processing times (usually 24–72 hours) plus the speed of your chosen method. If you have not completed wagering requirements or supplied documents, it may be delayed.
Is the site mobile-friendly?
Yes, the casino is fully optimized for mobile browsers and offers a progressive web app (PWA) that you can add to your home screen for a native-like experience.
What are wagering requirements?
Wagering requirements are the total amount you must bet before you can withdraw any winnings derived from a bonus. They are calculated as a multiplier of the deposit, bonus, or both.
How do I contact support?
Live chat is available 24/7 on the website. Alternatively, you can send an email to the support address listed on the contact page. Response times are typically under an hour for chat and up to 24 hours for email.
Can I set deposit limits?
Yes, responsible gambling tools such as deposit limits, loss limits, and self-exclusion are available in your account settings. Use them to control your spending.
Final Thoughts
By following the steps and calculations outlined in this guide, you can navigate the platform confidently, avoid common pitfalls, and maximize your playing experience. Always gamble responsibly and remember that the house edge means no strategy guarantees a win. Bookmark the mobile site as a PWA for quick access, and enjoy the games.
