Many players have questions about Casino days before they deposit their first euro — here are the honest answers.
Getting Ready
- Ensure you are of legal gambling age in your jurisdiction (typically 18 or 21).
- Have a valid email address and phone number for verification.
- Prepare a government-issued ID (passport, driver’s license) for the KYC process.
- Choose a payment method you are comfortable with, such as credit/debit cards, e-wallets, or bank transfers.
- Set a gambling budget and stick to it — never chase losses.
- Test the platform using free-play or demo games first, if available.
Registration
- Click the ‘Sign Up’ button on the homepage.
- Fill in the required fields: username, email, password, and personal details (name, address, date of birth).
- Agree to the terms and conditions and confirm you are of legal age.
- Submit the form and check your email for a verification link. Click it to activate your account.
- Log in using your credentials. You may be prompted to set up two-factor authentication (2FA) for added security.
Bonus Math
Most welcome bonuses consist of a deposit match plus free spins. For example, a 100% match up to €500 plus 100 free spins. Let’s break down the math.
Important: Wagering requirements (playthrough) apply. Suppose the bonus amount is €500 and the wagering requirement is 30x the bonus. That means you must wager €500 × 30 = €15,000 before withdrawing winnings from the bonus.
If the bonus includes free spins, winnings from free spins are often credited as bonus funds with their own wagering requirement. Assume 100 free spins at €0.20 each give €20 in winnings, subject to 35x wagering: €20 × 35 = €700.
Game contributions vary: slots usually count 100%, table games 10–20%, and live dealer games may contribute 0% toward wagering. So to clear the €15,000 requirement efficiently, focus on slots.
Expected value (EV) calculation: If the slot RTP is 96%, your expected loss per €100 wagered is €4. Over €15,000, expected loss = €15,000 × 0.04 = €600. So the €500 bonus has negative EV if you only consider slots. However, the free spins add extra value. With €20 in free spins and a 96% RTP, expected loss on wagering €700 is €28, so net from free spins = €20 – €28 = -€8. Combined EV: -€600 (from match) + (-€8) = -€608. But if you get lucky, you can still profit.
Always read the full bonus terms to understand max bet limits, game restrictions, and expiry dates.
Deposits & Withdrawals
| Payment Method | Deposit Speed | Withdrawal Speed | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–5 business days | None by casino, but bank may charge |
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours | Usually free |
| Bank Transfer | 1–3 days | 3–7 business days | May incur fees |
| Prepaid Cards (Paysafecard) | Instant | Not available for withdrawals | No fees |
| Cryptocurrency (Bitcoin, Ethereum) | Instant | Up to 24 hours | Network fees apply |
Note: Some casinos impose a minimum withdrawal amount (e.g., €20) and may have a maximum per transaction. Always verify before requesting a withdrawal.
Is It Safe?
The platform uses SSL encryption to protect your data and financial transactions. It operates under a license from the Curacao Gaming Authority. While Curacao licenses are common, they offer less consumer protection than those from Malta or the UK. Additionally, players from certain jurisdictions (e.g., EU countries) may be subject to local taxes on gambling winnings. It is your responsibility to check local laws.
User tip: Winnings from Curacao-licensed casinos may be considered taxable income in your country. Consult a tax advisor to avoid surprises.
Two-factor authentication is available and recommended. The site also promotes responsible gambling with tools like deposit limits, session reminders, and self-exclusion.
When Things Go Wrong
- Forgot password: Click ‘Forgot Password’ on the login page and follow the email reset link.
- Account locked: Contact support via live chat or email. Provide ID documents to verify identity. If due to inactivity, check policy; some accounts reactivate after contacting support.
- Withdrawal pending: Check the processing time in the cashier. If delayed beyond stated time, contact support with transaction ID.
- Bonus not credited: Ensure you met all terms (min deposit, bonus code, game eligibility). Screenshot the deposit confirmation and bonus offer, then contact support.
- Technical issues with games: Clear browser cache, disable extensions, or try a different device. If persistent, report to support with error details.
- Disputed withdrawal: If the casino refuses payment without valid reason, escalate to the licensing authority (Curacao eGaming) or an alternative dispute resolution service like eCOGRA.
Good to Know
Responsible gambling tools help you stay in control. Set a deposit limit (daily, weekly, or monthly) to cap your spending. Use session time limits to receive alerts after a certain period. If you need a break, activate self-exclusion for a chosen duration. These options are typically found in the account settings or responsible gambling section. Always gamble within your means and never consider it a way to make money.
Common Questions
How long does the KYC process take?
Once you submit your documents, verification usually takes 24–48 hours. Some casinos may complete it within a few hours if all documents are clear.
Can I change my account currency after registration?
Currency selection is usually final at registration. Contact support to see if a change is possible, but it is not guaranteed.
What happens if I exceed the max bet while playing with a bonus?
The casino may void your bonus and any winnings from it. Always stick to the maximum bet stated in the terms (often €5 per spin).
Are there any free spins no deposit offers?
Some promotions provide free spins without requiring a deposit. These are typically smaller in value and have high wagering requirements. Check the promotions page regularly.
How do I opt in for the welcome bonus?
Usually you must tick a box during deposit, or enter a bonus code. Always read the offer details to ensure you opt in correctly.
Is the mobile site any good?
The casino offers a mobile-optimized website that works smoothly on all devices. It is a progressive web app (PWA) you can add to your home screen for quick access. No download required.
Can I play for free?
Yes, most games have a demo mode that lets you play without real money. Use this to learn the rules before betting.
What taxes apply to my winnings?
Tax obligations depend on your country of residence. In some countries, gambling winnings are tax-free; in others, they are taxable income. Consult a local tax professional.
How do I close my account permanently?
Contact customer support and request permanent closure. They may ask for a reason and confirm your identity. Your account will be closed and you can no longer log in.
We hope this guide answers your key questions. Always gamble responsibly and enjoy the experience. Good luck!
